Ai Li Jewelry

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  • Welcome
  • Shop
  • About
  • Customs
  • Policy
  • Contact
  • Archive

Policy

Shipping
Shipping within Canada takes 5-7 business days. Shipping to the US takes 10-12 business days. Pick up is available in the greater Montreal area.

Returns, Repairs & Exchanges
Returns are not possible as items are handmade per order to reduce waste. Repairs, exchanges, and adjustments are free of charge unless a significant part of jewelry has gone missing/needs replacing. Shipping fees are covered by the customer and must include tracking and insurance. 

Production 
Each one of our items is made to order -  this means that after the order is placed, it takes 7-10 business days for the item to be made. If you need your item to arrive before a specific date, please contact us and we can arrange it. 

Please read the item description carefully before placing your order. If you need a different size that is unavailable in the sizing options, reach out to us.

​Once the order is fulfilled, you will be updated by e-mail with a tracking code.  
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